How to raise a complaint

You can complain in writing, by email or by telephone. Please tell us your name, what went wrong, and what you would like us to do to put it right.

Email: team@quantumlife.capital
Telephone: +44 (0) 345 200 4041
Post: 20 Little Britain, London EC1A 7DH.

Your complaint will be handled by Mary Wilcocks, our complaints handler.

At Quantum Life, we take all client feedback seriously and operate a strict complaints procedure aligned with FCA guidelines. If you express dissatisfaction, we will always aim to resolve the matter to your satisfaction by the close of business on the third business day following receipt. If a fast-track resolution is achieved, we will issue a Summary Resolution Communication confirming the details.

For more complex matters that require deeper investigation, we will send you a prompt written acknowledgement within five business days to outline our process. We then commit to providing you with a comprehensive Final Response within a maximum of 8 weeks, ensuring you are fully updated and informed of your independent escalation rights to the Financial Ombudsman Service (FOS).

If you are not satisfied with our final response, or we have not sent one within eight weeks, you may refer your complaint to the Financial Ombudsman Service free of charge. You normally have six months from the date of our final response to do so.

Financial Ombudsman Service, Exchange Tower, London E14 9SR. Telephone 0800 023 4567. www.financial-ombudsman.org.uk

Quantum Life FZE is a free zone company based in Dubai, UAE, and is not covered by the Financial Conduct Authority or the Financial Ombudsman Service complaints procedure. Any complaints should be sent in writing to the directors, Robert or Porus, at Quantum Life, 19th Floor, Sheikh Rashid Tower, Dubai World Trade Centre, Dubai, UAE.